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FREQUENTLY ASKEDQUESTIONS

 

COOLKIDZ BRAND INFORMATION

 
WHO IS COOLKIDZ AUSTRALIA?

Coolkidz Australia is an Australian distributer of baby and maternity supplies located in Braeside Victoria. We source brands that are popular, innovative, and well-designed from around the world and bring them to Australia. You will find these products at leading and local baby retailers across Australia or you can shop directly with us at coolkidz.net.au.

We are the Exclusive Australian distributer of UPPAbaby, Bumbo, Mima, SlumberPod, Zazu, Little Big Friends, Quut, Matchstick Monkey, The Shrunks, Cool Carats & Mommy Power.

 
CAN I BUY DIRECTLY FROM COOLKIDZ AUSTRALIA?

Yes, you can purchase our product range through our website.

 

DELIVERY

 
WHICH DELIVERY SERVICE DO YOU USE?

We use the StarTrack delivery service.

 
HOW LONG WILL MY ORDER TAKE TO ARRIVE AND CAN I TRACK MY ORDER?

We will dispatch your parcel 1-3 days after we receive your order and organise StarTrack couriers to deliver directly to you. To calculate the delivery timeframe from StarTrack click here.

Once the order has been dispatched from our warehouse StarTrack will send you tracking updates and any relevant information about your order.

 

ORDERS

 
WHAT PAYMENT METHODS DO YOU ACCEPT ONLINE?

We only accept PayPal and Zip Pay. PayPal accepts MasterCard, VISA, and AMEX payments even if you do no have an account.

If you do not have a PayPal account, select the PayPal option as your payment method and it will re-direct you to their website. Underneath the login details, click "Pay with a Card" and follow the prompts to complete your purchase. Paypal's fraud prevention measures remain in effect for anyone who uses their service.

 
CAN I LAY-BY MY ONLINE ORDER?

We do not offer an online lay-by service. You can choose to finalise your payment with Zip Pay for a buy now, pay later option.

 
CAN I CLICK & COLLECT MY ONLINE ORDER?

We offer free click and collect or "Store Pick Up" on any online order for those located near our warehouse at 33 Macbeth Street Braeside, Victoria. You can select this option in the checkout process if you're located near us. For those customers who do not live hear us, we offer free shipping Australia-Wide for any order $60 or more.

Customers who select "Store Pick Up" will be contacted by our Customer Service Team to notify them when the order is ready to collect.

 
CAN I HAVE SOMEONE COLLECT MY ORDER ON MY BEHALF?

Yes, you can nominate another person to collect your order by simply notifying our Customer Service of this arrangement and supply the full name of the person who will be collecting the order. The person collecting the order may be asked to supply I.D to confirm their details.

 
DO YOU HAVE A REFUNDS POLICY?

Yes, please click here to read more about our returns and refund policy.

 

 

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