Returns and Refunds
Coolkidz Australia has one mission and that is to exceed our customers expectations both in service and our products. In the unlikely event that the wrong product has been sent (ie we have made the error), or if the product is defective, please notify Coolkidz customer service within 48hrs of recieving the goods at firstname.lastname@example.org.
Our support team will respond within 1-2 working days with a return authority. Once the goods have been returned to the address below, replacement good(s) will be sent immediately, together with a transfer for the cost of sending the goods back to Coolkidz. Please do not return good(s) to Coolkidz without a return authority.
Address for returning good(s);
Coolkidz Australia Pty Ltd
237 Frankston-Dandenong Rd
Dandenong South, Victoria 3175
In the event that the good(s) are faulty, the customer may request a refund. In most cases however the product(s) is replaced or repaired. It is upto the consumer to package the item up for return, Coolkidz Australia will not be responsible for packaging return items.
For any other inquiry regarding an order or product please email email@example.com